Service Leader - Engineering (Chargeman)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - Engineering (Chargeman) is responsible for supervising hotel engineering operations, maintaining electrical and mechanical systems, coordinating preventive and corrective maintenance, and ensuring guest facilities remain safe and functional. Candidates should hold a recognized Chargeman competency certificate, preferably Suruhanjaya Tenaga certification, along with relevant experience in hotel, commercial building, or facilities engineering. Knowledge of electrical distribution, HVAC, plumbing, fire protection, safety procedures, and Malaysian regulatory requirements is expected. The role requires strong troubleshooting, leadership, communication, and record-keeping skills. The successful candidate should be willing to work shifts, respond to emergencies, guide technicians, coordinate contractors, control maintenance costs, and support Shangri-La service standards.

About the employer

Shangri-La is an international luxury hospitality group founded in Asia and known for its hotels, resorts, and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other destinations under the Shangri-La, Kerry Hotels, JEN, and Traders brands. Shangri-La hotels typically offer accommodation, restaurants, events, wellness facilities, and extensive guest services. Employees work in a multicultural environment where reliability, courtesy, teamwork, and attention to detail are highly valued. In Malaysia, the company has established hotel operations serving business and leisure travellers, with engineering teams supporting guest rooms, restaurants, public areas, utilities, and life-safety systems. A Service Leader role may offer structured hotel experience, staff benefits, training, and opportunities for progression within hospitality engineering, although exact benefits depend on the individual property and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, facilities management, construction, manufacturing, and tourism, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. For an island lifestyle, Langkawi and Penang provide beaches, restaurants, international communities, and generally relaxed living, while Kota Kinabalu offers access to nature and resort employment. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences, and English is widely used in hospitality. Living costs vary: accommodation and transport are usually more affordable outside Kuala Lumpur, though island housing can be seasonal and limited. Foreign workers generally need an employer-sponsored work permit, and the employer normally handles approval and immigration procedures. Candidates should confirm the employment pass category, medical checks, contract terms, accommodation, tax obligations, and whether dependants are permitted before relocating. Malaysia is warm year-round, with regional monsoon periods.