Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, arrivals, departures, room allocation and daily lobby operations. Candidates are generally expected to have several years of hotel front-office experience, with supervisory or leadership exposure in an international luxury property. Strong communication, problem-solving and organisational skills are essential, along with confidence using hotel property-management systems. The role requires a professional appearance, excellent guest-service standards, attention to detail and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected. Knowledge of English is essential; additional languages and experience with luxury hospitality are advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for its warm Asian hospitality, refined service and strong focus on creating memorable guest experiences. Shangri-La Hotel Singapore is an established luxury property set within extensive tropical gardens near Orchard Road. It offers a broad range of accommodation, restaurants, event facilities, wellness services and family amenities. Employees typically work in a multicultural environment with opportunities to develop careers across hotel departments and international properties. The company places emphasis on service excellence, teamwork, professional standards and meaningful guest relationships. Benefits for eligible employees may include meals, uniforms, training, staff rates and other hotel-specific privileges.

Working in Singapore

Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare and international business. Its hospitality sector is multicultural and service-oriented, with English widely used at work. Life is convenient, safe and well connected through an efficient MRT and bus network. Employees can enjoy diverse food, shopping, parks, beaches, museums and easy travel around Southeast Asia, although rent and daily expenses can be high. Foreign nationals normally need an employer-sponsored work pass. Hospitality professionals may qualify for an S Pass or Employment Pass depending on salary, qualifications, experience and current government criteria; approval is not automatic. Employers usually guide successful candidates through the application process. Before relocating, applicants should confirm housing costs, medical coverage, working hours, benefits and whether the employer provides staff accommodation or transport. Singapore’s tropical climate is hot and humid year-round, with frequent rain.