Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, room assignments, guest requests, billing and service recovery. The role typically requires hotel front-office experience, strong knowledge of Opera or similar property-management systems, excellent English communication skills and the ability to lead a multicultural team. Candidates should be confident handling complaints, making operational decisions and coordinating with housekeeping, engineering, security and other departments. A hospitality diploma or degree is advantageous, while supervisory or luxury-hotel experience is strongly preferred. The successful candidate is expected to remain calm under pressure, maintain Shangri-La service standards, coach colleagues and provide warm, efficient and personalised guest service across every shift.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for personalised service, comfortable surroundings and the brand promise of Asian hospitality. Shangri-La Singapore is an established luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, gardens and extensive leisure amenities. Employees work in an international environment serving business travellers, families, groups and high-end leisure guests. The company places emphasis on guest satisfaction, service excellence, teamwork and colleague development. Exact benefits and salary for a Duty Manager depend on experience, shift requirements, allowances, qualifications and the terms offered in the individual employment contract.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare and international business. Hospitality workers can find roles in luxury hotels, restaurants, events and attractions, although competition is high and employers generally favour relevant experience and good English. The culture is multicultural, orderly and fast-paced, with Chinese, Malay, Indian and international influences. Public transport is excellent, and daily life is convenient, safe and modern, though rent and dining in central areas can be expensive. Popular leisure options include hawker centres, gardens, museums, beaches on Sentosa and neighbourhoods such as Chinatown and Little India. Foreign hires usually need an employer-sponsored work pass, commonly an Employment Pass or S Pass, subject to government salary and eligibility rules. Before relocating, candidates should confirm pass sponsorship, accommodation, medical coverage, working hours, shift allowances and probation terms with the employer.