Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is expected to develop and manage corporate meetings, incentive travel, conference and exhibition business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account development. The candidate should understand the Indonesian market, maintain relationships with event planners and key accounts, prepare proposals, negotiate contracts, meet revenue targets and coordinate closely with operations. Strong communication, presentation, networking and negotiation skills are essential. Fluency in English and Bahasa Indonesia, professional grooming, commercial awareness and flexibility for travel and events are normally expected.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The brand is known for personalized Asian hospitality, high service standards and upscale accommodation, dining, meetings and leisure facilities. In Indonesia, Shangri-La has an established presence, including properties serving business and leisure travelers in major destinations such as Jakarta and Bali. Its hotels commonly provide extensive conference and banquet facilities, making MICE sales an important commercial function. Employees generally work in a multicultural environment with structured service standards, training opportunities and exposure to international guests and corporate clients. Benefits and working conditions vary by property, seniority and local employment regulations.

Working in Indonesia

Indonesia offers varied opportunities in hotel sales, events, tourism, food and beverage, operations and corporate services. Bali is the most internationally oriented island for resort, wedding and incentive business, while Java—especially Jakarta—has stronger corporate, convention and luxury-business demand. The culture is welcoming and community-focused, with regional differences in language, religion, food and customs; respectful dress and punctuality are appreciated in professional settings. Lifestyle ranges from busy urban living to relaxed coastal communities, although traffic, humidity and seasonal tourism peaks can be challenging. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Employers usually guide the immigration process, but requirements and fees should be confirmed with Indonesian authorities. Housing, healthcare, taxation and relocation support should be clarified before accepting an offer.