Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, colleague engagement, service standards, and financial performance. Requirements typically include a degree or diploma in hospitality management, substantial experience in luxury hotels, and a strong background in rooms, food and beverage, or overall operations. The successful candidate should demonstrate excellent leadership, communication, problem-solving, and commercial skills, with the ability to work under pressure and manage a multicultural team. Shangri-La expects a visible, hands-on leader who can maintain brand standards, build strong guest and colleague relationships, respond effectively to operational challenges, and contribute to business planning and profitability.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for personalised Asian hospitality, high service standards, and carefully designed properties in major cities and resort locations. Its Philippines portfolio has included well-known hotels and resorts in Manila, Cebu, and Boracay. Shangri-La places strong emphasis on guest experience, colleague development, responsible business practices, and long-term relationships with local communities. A Resident Manager would typically work closely with the General Manager and department heads to ensure smooth daily operations, protect the brand’s standards, strengthen guest loyalty, and support commercial and people objectives.

Working in Philippines

The Philippines offers varied hospitality opportunities across Luzon, Cebu, Palawan, Boracay, and other resort islands, particularly in hotels, restaurants, diving, wellness, events, and tourism services. Manila provides the broadest corporate and luxury-hotel market, while Cebu, Boracay, and Palawan offer more resort-focused lifestyles. Filipino culture is warm, family-oriented, sociable, and strongly influenced by local traditions, English, and international tourism. Island living can be relaxed and community-based, although transport, healthcare, utilities, and internet quality vary by destination. Foreign professionals normally need an appropriate work visa or permit arranged with employer support; entering as a tourist does not authorise employment. Candidates should confirm sponsorship, taxes, accommodation, insurance, and relocation assistance before accepting an offer. Costs are generally lower than in many Western countries, but popular resort islands can be expensive during peak seasons.