Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess welcomes guests at Summer Palace, manages seating and reservations, answers enquiries, coordinates with the service team, and helps maintain a smooth dining experience. Candidates should have hospitality or restaurant experience, strong communication and interpersonal skills, a polished appearance, and good knowledge of English; Cantonese or Mandarin is highly advantageous. The role requires professionalism, attention to detail, confidence dealing with international guests, and flexibility to work rotating shifts, weekends, and public holidays. Familiarity with restaurant reservation systems and luxury hotel service standards would be beneficial.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for warm Asian hospitality, high service standards, and premium dining, wellness, and accommodation experiences. Shangri-La Hotel Hong Kong is located in Admiralty and offers luxury rooms, extensive event facilities, and several acclaimed restaurants, including Summer Palace, its Cantonese fine-dining venue. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and career pathways across the group's international properties.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, events, retail, finance, technology, and professional services. Hospitality roles are concentrated in Hong Kong Island, Kowloon, and major resort areas, with Cantonese, English, and Mandarin useful in customer-facing positions. The culture combines Chinese traditions, international influences, efficient public transport, and a fast-paced working style. Lifestyle options range from dense urban neighborhoods and shopping districts to beaches, hiking trails, and outlying islands. Housing is expensive, so many newcomers share apartments or live farther from central areas. Overseas professionals generally need employer sponsorship under the General Employment Policy, with a confirmed job offer, suitable qualifications or experience, and market-level pay. Employers usually assist with visa paperwork, onboarding, and sometimes relocation support. Healthcare is high quality, while daily expenses vary considerably by neighborhood and lifestyle.