Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries while ensuring accurate information and a smooth booking experience. Candidates should have experience in hotel reservations, front office or customer service, strong communication skills and good attention to detail. Familiarity with hotel reservation systems, central reservation procedures and online distribution channels is advantageous. The role requires professionalism, prompt follow-up, sound telephone and email etiquette, and the ability to work shifts, weekends and public holidays. Candidates are expected to support occupancy and revenue goals, maintain accurate records, coordinate with Front Office and Sales teams, and deliver service consistent with Shangri-La standards.

About the employer

Shangri-La is a luxury hospitality group founded in Singapore and recognised for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, events and wellness. Shangri-La Singapore is located on Orange Grove Road near Orchard Road and offers luxury rooms and suites, restaurants, meeting facilities, gardens and recreational amenities. Employees typically work in a multicultural environment with opportunities to interact with international guests and colleagues. The company places emphasis on service excellence, professional development, teamwork and creating memorable guest experiences. Its operations include front office, reservations, food and beverage, housekeeping, culinary, events, sales, finance and support functions.

Working in Singapore

Singapore is a highly developed island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, retail and healthcare. The culture is multicultural, with Chinese, Malay, Indian and international influences, and English is widely used at work. Life is safe, efficient and convenient, with excellent public transport, modern healthcare and diverse food options. Housing and daily expenses can be high, especially near central areas, so applicants should compare accommodation and salary carefully. Foreign employees generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to Ministry of Manpower requirements and salary thresholds; employers normally handle the application. New arrivals should arrange a valid passport, approved pass, accommodation, medical insurance where required and local banking or mobile services. Singapore has a warm, humid climate throughout the year, with frequent rain.