Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and communications activities. Typical requirements include a diploma or degree in hospitality, marketing, business or a related field, along with strong administrative, organisational and communication skills. Candidates should be comfortable preparing reports, presentations and promotional materials, coordinating campaigns, maintaining customer and sales databases, and assisting with events or client visits. Previous experience in hotel sales, marketing or a similar administrative role is advantageous. The successful candidate is expected to be professional, detail-oriented, service-minded and able to manage deadlines while working with several departments. Good written and spoken English is normally required; knowledge of Malay or other languages may be beneficial.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The group is known for personalised service, high-quality accommodation, restaurants, wellness facilities and distinctive destination experiences. In Malaysia, Shangri-La operates several established properties, including city hotels and island or coastal resorts. Its culture generally emphasises warm Asian hospitality, guest satisfaction, teamwork and professional development. A Sales & Marketing Coordinator would typically work closely with the commercial, reservations, events, public relations and operational teams to promote the property, support revenue generation and maintain relationships with corporate clients, travel partners and guests.

Working in Malaysia

Malaysia offers varied island and coastal lifestyles, with opportunities in hotels, resorts, restaurants, tourism, diving, wellness, events and retail. Langkawi is a popular international resort destination with beaches, nature and a relaxed lifestyle; Penang combines heritage, food and urban convenience; Sabah’s islands around Kota Kinabalu are known for marine activities and resort work; and islands such as Tioman and Redang offer seasonal hospitality roles. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism. Living costs are generally moderate, though island accommodation can be expensive or limited. Foreign workers normally need an employer-sponsored employment pass or appropriate work permit before starting work. Employers usually guide the application, medical checks and documentation. Candidates should confirm housing, transport, benefits and visa sponsorship directly with the hotel.