Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the planning and delivery of family-focused events and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, business, or a related field, along with experience in hotel operations, event coordination, or family entertainment. The successful candidate should be organised, creative, service-oriented, and confident coordinating multiple departments, vendors, schedules, and budgets. Strong communication skills, attention to detail, problem-solving ability, and a hands-on approach are expected. Experience working with children, families, luxury hospitality standards, or themed events would be advantageous. Flexibility to work weekends, public holidays, and varied shifts is likely required.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other markets. The brand is known for warm Asian hospitality, personalised service, and high standards across accommodation, dining, wellness, and event experiences. Shangri-La Singapore is a large luxury hotel set in extensive tropical gardens near Orchard Road. It offers guest rooms and suites, restaurants, meeting and banquet facilities, recreational amenities, and family-oriented experiences. The company employs professionals across hotel operations, food and beverage, events, engineering, finance, sales, and guest services. Employees are generally expected to demonstrate genuine care, teamwork, cultural awareness, professionalism, and a commitment to creating memorable experiences for guests.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, events, finance, technology, healthcare, education, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, reflected in its languages, festivals, food, and traditions. The lifestyle is safe, efficient, and highly urban, with excellent public transport, shopping, dining, healthcare, and entertainment. Housing can be expensive, particularly in central areas, so many workers choose shared accommodation or neighbourhoods farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications and salary. Candidates should secure a written job offer before relocating and confirm pass eligibility. Singapore’s tropical climate is hot and humid year-round, with frequent rain, so lightweight clothing and practical footwear are useful.