Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations at Shangri-La, including recruitment, onboarding, employee records, attendance, staff welfare, training coordination and compliance with Indonesian employment regulations. Candidates should have a degree or diploma in Human Resources, hospitality management or a related field, along with several years of HR experience, preferably in a hotel or resort environment. Strong communication, organization and problem-solving skills are essential. The role requires discretion when handling confidential information, confidence in dealing with employees at all levels, and a practical understanding of Indonesian labor practices. Candidates are expected to be service-minded, approachable, detail-oriented and capable of supporting a diverse, multicultural workforce while maintaining Shangri-La’s professional standards.

About the employer

Shangri-La is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and other properties across Asia, the Middle East, Europe and Africa. The company is known for personalized service, elegant accommodation and its hospitality philosophy centered on genuine care. In Indonesia, Shangri-La properties serve international visitors, business travelers and local guests, with operations covering accommodation, food and beverage, meetings, wellness and recreation. Employees typically work in a multicultural environment with structured service standards, training opportunities and clear departmental procedures. Human Resources teams play an important role in recruiting and developing colleagues, maintaining employee engagement, supporting labor-law compliance and helping create a positive workplace culture. Benefits and working conditions vary by property, but hospitality roles may include meals, uniforms, service charge, insurance or accommodation support.

Working in Indonesia

Indonesia is an archipelago, with major hospitality opportunities on Java, Bali, Lombok, Sumatra and surrounding islands. Jakarta and other Java cities offer corporate hotels, while Bali and Lombok are stronger for resorts, wellness, events and tourism-related employment. Life can be rewarding, with warm communities, diverse food, beaches, mountains and rich traditions, although traffic, humidity and differing infrastructure may require adjustment. Workplace culture generally values respect for seniority, teamwork, politeness and religious and cultural awareness. Foreign applicants normally need employer sponsorship, an approved work permit and the appropriate limited-stay work visa; working on a tourist visa is not permitted. Candidates should confirm sponsorship, housing, insurance, tax treatment and contract terms before relocating. Indonesian language skills are useful, even in internationally managed hotels. Costs vary significantly: Jakarta and Bali can be relatively expensive, while smaller destinations are often more affordable.