Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is responsible for creating engaging, safe and memorable activities for children and families within the hotel. Requirements typically include relevant hospitality, childcare, recreation or guest-relations experience, strong English communication and preferably Cantonese or Mandarin. The successful candidate should be confident supervising children, planning age-appropriate programmes, coordinating with other departments and handling parents’ requests professionally. Candidates are expected to demonstrate creativity, patience, warmth, leadership and excellent safety awareness. Experience in a luxury hotel, resort, kids’ club or family-focused attraction is advantageous. First-aid or childcare certification may also be valued.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for thoughtful Asian-inspired hospitality, personalised service and a strong emphasis on guest comfort. Shangri-La properties offer accommodation, restaurants, wellness facilities, meetings and events, and family-oriented experiences. The company promotes service excellence, cultural awareness, professional development and teamwork. In Hong Kong, Shangri-La operates prestigious city hotels serving business travellers, leisure guests, families and high-profile events. Employment commonly involves a structured luxury-hospitality environment, cross-department coordination and high standards for presentation, safety and guest satisfaction.

Working in Hong Kong

Hong Kong is a compact, highly connected destination with opportunities in hotels, restaurants, tourism, retail, finance, technology, education and international business. Its culture blends Cantonese traditions with global influences; English is widely used in professional settings, while Cantonese is valuable for customer-facing roles. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking and beaches, although housing can be expensive and space is limited. Overseas professionals normally need an employer-sponsored employment visa under the General Employment Policy. Applicants usually require a confirmed job offer, relevant qualifications or experience and proof that the role is genuine and suitably paid. Dependants may generally accompany approved visa holders. Before relocating, arrange accommodation, medical coverage, banking, tax registration and an Octopus travel card. Hong Kong is officially a city and region rather than a single island.