Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess at Shang Palace welcomes guests, manages reservations and seating, coordinates table availability, and helps create a polished dining experience. Requirements typically include previous experience in a luxury hotel or fine-dining restaurant, strong communication and interpersonal skills, professional grooming, and good spoken English. Cantonese and Mandarin are valuable for serving local and international guests. The successful candidate should be courteous, attentive, organized, confident under pressure, and comfortable working shifts, weekends, and public holidays. Familiarity with reservation systems and knowledge of Chinese cuisine or luxury hospitality standards would be advantageous.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for personalized service, elegant accommodation, destination dining, wellness facilities, and strong attention to guest experience. Shangri-La Hotel, Hong Kong is located in Pacific Place and includes Shang Palace, a renowned Cantonese restaurant recognized for refined cuisine and professional service. Employees generally work in an international environment with structured hospitality standards, training opportunities, and career pathways across the group. Benefits may include meals, uniforms, staff discounts, medical coverage, and performance-related incentives, depending on the contract and position.

Working in Hong Kong

Hong Kong offers varied opportunities in luxury hotels, restaurants, tourism, retail, finance, technology, and international business. The city combines Cantonese traditions, British influences, festivals, temples, contemporary arts, and a highly international social scene. Lifestyle is energetic and convenient, with excellent public transport, dense urban neighborhoods, diverse food, hiking trails, beaches, and nearby islands. Accommodation can be expensive, so new arrivals should budget carefully or investigate employer housing and staff accommodation. Foreign employees normally require an appropriate employment visa sponsored by an employer; applicants should not begin work as visitors. Employers commonly support the application, while qualifications, experience, a confirmed offer, and proof that the role cannot readily be filled locally may be relevant. Check current requirements with Hong Kong Immigration before relocating. Cantonese is useful socially, while English is widely used in hospitality and business.