Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing daily hotel revenue, validating transactions, reconciling income from rooms, food and beverage, spa, and other outlets, and ensuring accurate postings and financial controls. Candidates should typically have a degree or diploma in accounting, finance, hospitality, or a related field, along with several years of hotel finance or income-audit experience. Strong knowledge of accounting procedures, hotel systems, Excel, and audit controls is expected. The successful candidate should be detail-oriented, ethical, organized, comfortable meeting deadlines, and able to work closely with Front Office, Food and Beverage, Revenue, and Finance teams in a busy luxury-hotel environment.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, personalized service, and high-quality accommodation, dining, wellness, and event experiences. In Indonesia, Shangri-La has established properties serving both business and leisure travelers, including Shangri-La Hotel Jakarta and Shangri-La Rasa Ria in Bali. The company places strong emphasis on service excellence, colleague development, operational standards, and guest satisfaction. Employees may work in a multicultural environment with structured hotel procedures, international exposure, and opportunities to progress within the wider Shangri-La network.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other resort islands. Jakarta is the main business center, while Bali is especially strong for luxury hotels, villas, restaurants, wellness, events, and tourism. Indonesian culture values politeness, community, respect for elders, and religious diversity; learning basic Bahasa Indonesia is highly useful. Lifestyle varies from fast-paced urban living to relaxed coastal communities, with generally affordable food and transport, although rent in central Jakarta and popular Bali areas can be high. Foreign employees normally need employer sponsorship for a work permit and KITAS, and should not work on a tourist visa. Employers commonly assist with immigration, accommodation, health insurance, and relocation, but these benefits must be confirmed in the contract. Candidates should check current Indonesian immigration rules before moving.