Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports daily receivables activities, including posting payments, preparing invoices, reconciling guest and corporate accounts, following up outstanding balances, and maintaining accurate financial records. Candidates typically need a diploma or degree in Accounting, Finance, Business Administration, or a related field, along with basic knowledge of bookkeeping and spreadsheets. Previous hotel, accounts receivable, or customer service experience is advantageous. The role requires accuracy, confidentiality, good organization, numerical ability, and effective written and verbal communication. The successful candidate is expected to meet deadlines, follow internal controls, cooperate with hotel departments, resolve discrepancies professionally, and provide dependable service in a fast-paced hospitality environment.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for warm Asian hospitality, high service standards, comfortable accommodation, dining, wellness facilities, and business and event services. In the Philippines, the group operates established properties in destinations such as Manila, Cebu, and Boracay. Employees generally work in a structured hotel environment with departmental training, customer-service expectations, and opportunities to develop careers in hospitality. Finance associates support the commercial and operational performance of the property by ensuring transactions, collections, and financial records are handled accurately and on time.

Working in Philippines

The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, and resort destinations including Boracay and Palawan. Hospitality jobs are widely available in hotels, restaurants, resorts, tourism, retail, shared services, and business-process operations. Filipino workplace culture values courtesy, teamwork, respect for senior colleagues, and strong interpersonal relationships. Lifestyle varies from busy urban living to relaxed coastal communities, with generally warm weather, affordable local food, and active social and outdoor scenes. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, such as a 9(g) work visa; requirements and processing times should be confirmed with the Bureau of Immigration and the employer. Relocating employees should budget for housing deposits, transport, health insurance, and setup costs. English is widely used in business, making professional integration relatively accessible.