Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - HR supports the hotel’s human resources operations, employee services, and workplace programs. Typical requirements include a bachelor’s degree in human resources, hospitality management, business administration, or a related field, together with relevant hotel or HR experience. The candidate should understand Philippine labor practices, employee relations, recruitment, onboarding, records management, and HR systems. Strong communication, organization, confidentiality, and problem-solving skills are expected. The role requires a service-oriented approach, professional judgment, attention to detail, and the ability to work closely with colleagues and department leaders in a fast-paced hospitality environment.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for refined service, Asian-inspired hospitality, comfortable accommodation, and extensive guest facilities, including restaurants, spas, meeting venues, and leisure activities. In the Philippines, Shangri-La operates established properties in destinations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a structured, service-focused environment with emphasis on guest satisfaction, teamwork, professional standards, and career development. Human resources positions support employee engagement, compliance, learning, recruitment, and the delivery of consistent workplace practices across hotel departments.

Working in Philippines

The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, and resort destinations such as Boracay and Palawan. Hospitality offers opportunities in hotels, restaurants, tourism, events, wellness, and guest services, while larger cities also provide roles in business, technology, finance, and shared services. Filipino culture is generally warm, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy urban living to relaxed coastal communities; living costs vary considerably by island and city. Foreign employees usually need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment and tax requirements. Relocating workers should research accommodation, transport, healthcare, weather, and typhoon exposure. Resort locations can offer attractive surroundings but may have higher costs and fewer urban conveniences.