Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates are typically expected to have substantial experience in luxury hotels or resorts, strong leadership and communication skills, and a solid understanding of rooms, food and beverage, guest relations, and operational controls. Experience in an international hospitality brand, preferably in the Philippines or another resort destination, is advantageous. The successful candidate should be commercially aware, calm under pressure, visible to guests and colleagues, and able to coach multicultural teams while maintaining Shangri-La standards.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, personalized service, elegant accommodation, and extensive facilities including restaurants, spas, pools, meeting venues, and family activities. Its Philippine properties serve both leisure and business travelers and are located in leading destinations such as Manila, Cebu, and Boracay. Shangri-La places strong emphasis on guest experience, responsible business practices, employee development, and consistent global service standards. A Resident Manager can expect a fast-paced, multicultural environment requiring close cooperation with operational departments, guests, owners, and senior leadership.

Working in Philippines

The Philippines is an archipelago with diverse opportunities in hotel management, tourism, food and beverage, technology, healthcare, education, and business services. Resort destinations such as Boracay, Cebu, Palawan, Bohol, and Siargao offer strong hospitality employment, while Manila provides broader corporate opportunities. Filipino culture is generally warm, family-oriented, community-minded, and English-friendly. Lifestyle varies from busy urban living to relaxed island life, with beaches, diving, local festivals, and affordable dining widely available. Foreign nationals normally need an employer-sponsored work visa or permit, commonly arranged through the company and relevant Philippine authorities. Relocating employees should plan for documentation, medical checks, housing, banking, taxation, and local registration. Resort locations may have fewer international services and higher costs for imported goods, but employers often provide accommodation, meals, transport, insurance, or relocation support.