Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B oversees daily service at Sinfully, helping deliver polished, attentive food and beverage experiences. Requirements typically include hospitality or restaurant experience, strong knowledge of service standards, good English communication, and the ability to supervise or guide colleagues. Experience in a luxury hotel, restaurant, bar, or similar outlet is advantageous. The successful candidate should be guest-focused, professional, well-organized, and comfortable working shifts, weekends, and holidays. Responsibilities may include coordinating the team, supporting training, handling guest requests and complaints, maintaining hygiene and presentation standards, monitoring supplies, and ensuring smooth service in line with Shangri-La policies.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. Its properties are recognized for warm Asian hospitality, attentive personal service, and high standards in accommodation, dining, wellness, and guest experiences. In the Philippines, Shangri-La operates prominent city hotels and island resorts, creating opportunities across food and beverage, rooms, culinary operations, engineering, wellness, and corporate functions. Employees generally work in structured, service-focused environments with training and career development opportunities. The company places strong emphasis on guest satisfaction, teamwork, professional presentation, safety, and consistent brand standards.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations, especially in hotels, resorts, restaurants, diving, events, and tourism services. Work culture is generally friendly, team-oriented, and respectful, with English widely used in hotels and workplaces. Island living can provide beaches, outdoor activities, warm weather, and a relaxed lifestyle, although transport, healthcare access, utilities, and housing may be more limited outside major cities. Employees should confirm whether accommodation, meals, transport, service charge, and insurance are included in the offer. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment approval and immigration processing; they should not work on a tourist visa. Arrange documents, medical checks, and housing before relocation, and verify current requirements with the Philippine embassy or Bureau of Immigration.