Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s Chinese-market business, guest engagement, and operational coordination in the Philippines. Typical requirements include strong Mandarin and English communication skills, substantial experience in luxury hospitality, tourism, sales, or operations, and a sound understanding of Chinese travel preferences and commercial networks. The successful candidate should be commercially minded, culturally aware, and capable of building relationships with travel agencies, corporate accounts, and high-value guests. Expectations include developing market strategies, supporting revenue growth, coordinating with hotel departments, ensuring excellent service for Chinese-speaking guests, monitoring performance, and representing the resort or hotel professionally.

About the employer

Shangri-La Group is a major international luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, Africa, North America, and other destinations under the Shangri-La, Kerry, JEN, and Traders brands. The group is known for personalised service, premium accommodation, extensive dining facilities, wellness offerings, and resort experiences. In the Philippines, Shangri-La properties are recognised for high service standards and locations serving both leisure and business travellers. Employees generally work in multicultural environments and are expected to demonstrate professionalism, warmth, attention to detail, and strong guest focus. Depending on the property, benefits may include meals, uniforms, insurance, staff rates, training, and career opportunities within the wider group.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, and other resort destinations, particularly in hotels, tourism, food and beverage, sales, wellness, and guest services. Filipino culture is friendly, family-oriented, and highly social, with English widely used in workplaces. Lifestyle varies from busy metropolitan living in Manila to a slower beach-resort pace in Boracay or Palawan. Living costs are generally moderate, though accommodation in major resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens need standard employment documentation. Relocating employees should confirm housing, healthcare, taxation, transportation, and contract benefits before arrival. The country has warm weather year-round, but typhoons and rainy seasons can affect travel and island operations.