Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering oversees daily hotel engineering operations, including preventive maintenance, repairs, utilities, building systems, equipment and guest-room facilities. Candidates typically need a diploma or degree in mechanical, electrical, civil or building services engineering, relevant hotel or facilities-management experience, and strong knowledge of health, safety and environmental standards. The role requires leadership, budgeting, contractor coordination, troubleshooting ability and practical knowledge of HVAC, electrical, plumbing and fire-safety systems. Shangri-La will expect a hands-on, service-focused manager who can respond quickly to operational issues, maintain reliable facilities, control costs and support a high-quality guest experience. Good communication, teamwork, flexibility and the ability to work shifts or remain on call are important.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, comfortable accommodation, restaurants, wellness facilities and destination-focused experiences. The group manages several established hotels in Indonesia, including properties serving business and leisure travelers in major cities and resort destinations. Employees generally work in a structured international environment with standards covering guest service, safety, sustainability and operational quality. Depending on the property and contract, benefits may include meals, uniforms, medical coverage, accommodation or housing support, service charge and training opportunities. Engineering teams are essential to maintaining guest comfort, energy efficiency, regulatory compliance and the smooth operation of hotel facilities.

Working in Indonesia

Indonesia offers hospitality and engineering opportunities across Java, Bali, Sumatra, Lombok and other islands. Jakarta and Surabaya provide larger urban hotel markets, while Bali and Lombok offer resort careers with a more tourism-focused lifestyle. Local culture values community, respect, family and religious diversity; modest dress and sensitivity around ceremonies are important. Daily life ranges from busy city living to relaxed coastal communities, with traffic and seasonal weather affecting commuting. Employers commonly seek qualified technicians, supervisors and managers with English skills and international hotel experience. Foreign nationals normally need an employer-sponsored work permit and KITAS, and should not work on a tourist visa. Confirm current immigration rules, contract benefits, accommodation, tax treatment and medical coverage before relocating. Learning basic Indonesian is helpful, and candidates should budget for transport, deposits and possible island-to-island travel.