Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest service, food and beverage presentation, reservations, staffing, budgets, and service standards. Requirements typically include a hospitality or hotel management background, several years of experience in a luxury hotel or executive lounge, strong English communication, and good knowledge of food and beverage service. Experience with Shangri-La or another international hotel brand is advantageous. The successful candidate is expected to be polished, guest-focused, commercially aware, and capable of coaching a multicultural team. Flexibility for shifts, weekends, and public holidays is essential, along with strong problem-solving skills and the ability to create a discreet, personalized experience for VIP and business guests.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, premium accommodation, and strong attention to personalized guest experiences. Its properties commonly include restaurants, executive lounges, spas, meeting facilities, and resort amenities. Shangri-La hotels in Indonesia serve both international visitors and domestic guests, with a focus on upscale business and leisure travel. Employees typically work in multicultural teams and receive exposure to structured operating standards, guest relations, food and beverage service, and luxury hotel management. Benefits and service-charge arrangements vary by property, position, and local employment conditions.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and the resort islands of the Riau and eastern regions. Bali is strongest for resort, restaurant, wellness, and tourism roles, while Jakarta, Surabaya, and Bandung provide larger city-hotel and business opportunities. Work culture values respect, teamwork, hierarchy, and relationship building; English is useful in international hotels, while Indonesian improves daily communication. Lifestyle ranges from busy urban living to beaches, diving, nature, and comparatively relaxed island communities. Foreign employees normally need employer sponsorship and an appropriate work permit and stay authorization; working on a tourist visa is not permitted. Employers generally guide the permit process, but requirements and fees can change. Research accommodation, transport, healthcare, taxation, and local regulations before relocating, and confirm whether housing, meals, insurance, flights, and service charge are included in the offer.