Service Leader - Engineering (Chargeman)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Engineering (Chargeman) is responsible for supervising daily engineering operations, electrical systems, preventive maintenance, repairs, and emergency response within the hotel. Candidates should hold a valid Malaysian Chargeman competency certificate, relevant electrical or engineering qualifications, and practical experience in building services, preferably in a hotel or resort environment. Knowledge of electrical distribution, generators, air-conditioning, water systems, fire protection, and workplace safety is expected. The successful candidate should be hands-on, dependable, able to lead technicians, maintain accurate records, coordinate contractors, and respond efficiently to guest and operational requirements. Shift work, weekends, and public holidays may be required.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, comfortable accommodation, distinctive dining, and strong resort experiences. In Malaysia, Shangri-La operates several respected hotels and resorts, including properties in Kuala Lumpur, Penang, Sabah, and other major destinations. The company places considerable emphasis on guest satisfaction, operational standards, employee development, teamwork, and responsible business practices. Engineering colleagues support the safe, reliable, and efficient operation of guest rooms, public areas, kitchens, utilities, and back-of-house facilities. Benefits may include service charge, staff meals, uniform, accommodation or allowances where applicable, medical coverage, training, and opportunities for internal career progression, depending on the property and employment terms.

Working in Malaysia

Malaysia offers varied opportunities for engineering and hotel professionals, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands such as Redang and Tioman. Resort work can provide a relaxed coastal lifestyle, staff accommodation, meals, and a close-knit workplace, although shifts, humid weather, and distance from major cities can require adjustment. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in tourism. Living costs are generally moderate, though island transport and imported goods can be more expensive. Foreign nationals normally need an employer-sponsored Employment Pass or suitable work permit arranged before starting work. Employers typically handle immigration documentation, while candidates should verify contract terms, accommodation, medical coverage, transport, and renewal conditions. Local workers should confirm required Chargeman certification and registration with the relevant Malaysian authorities.