Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for generating and managing business from meetings, incentives, conferences and exhibitions. The role typically requires several years of hotel sales experience, strong knowledge of the Indonesian corporate and event market, excellent communication skills and a proven record of meeting revenue targets. The successful candidate should be confident negotiating contracts, developing client relationships, preparing proposals, coordinating with operations and hosting client visits or events. Fluency in English is generally expected, while Indonesian language skills and an established network of corporate, agency and event contacts are valuable. Shangri-La will expect a commercially minded, well-presented professional who can work independently, collaborate across departments and deliver polished service to important clients.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation and extensive dining, meeting and leisure facilities. In Indonesia, Shangri-La operates prominent luxury hotels and resorts serving business travellers, families, international visitors and large events. The group places strong emphasis on guest satisfaction, colleague development, responsible business practices and long-term relationships with corporate and travel partners. A senior MICE sales professional typically works closely with hotel leadership, revenue management, banqueting, rooms and food-and-beverage teams to win profitable events and build repeat business. Benefits may include service charge, meals, insurance, accommodation or relocation support, depending on the property and employment contract.

Working in Indonesia

Indonesia offers very different lifestyles across its islands. Java, especially Jakarta, has the strongest corporate, convention and hotel market, with extensive career opportunities but heavy traffic and a fast-paced urban lifestyle. Bali is more relaxed and internationally oriented, with strong resort, wedding, events and tourism employment, although housing costs can be high in popular areas. Lombok and destinations in eastern Indonesia offer quieter surroundings and growing resort opportunities. Indonesian culture values hospitality, respect, community and religious diversity; modest dress and sensitivity toward local customs are important. Living costs vary considerably by island, and English is common in international hotels but Indonesian is useful for daily life. Foreign employees generally need employer sponsorship and an appropriate work and stay permit, commonly arranged through the company. Candidates should confirm visa eligibility, tax obligations, accommodation, insurance and relocation benefits before accepting an offer.