Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates are generally expected to have substantial experience in luxury or international hotel operations, strong knowledge of rooms, food and beverage, and guest services, plus excellent communication and problem-solving skills. The role requires commercial awareness, cultural sensitivity, sound judgment, and the ability to motivate multicultural teams. Experience in a senior hotel management position, relevant hospitality qualifications, and flexibility to work weekends, holidays, and changing shifts are typically required.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Hong Kong and recognized for its Asian-inspired service, warm hospitality, and high-quality guest experiences. Its portfolio includes luxury hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. In the Philippines, Shangri-La operates prominent properties in locations such as Manila, Makati, Cebu, and Boracay. The company places strong emphasis on personalized service, operational excellence, colleague development, sustainability, and creating memorable experiences for guests. Employees typically work in multicultural environments and are expected to demonstrate professionalism, genuine care, teamwork, and attention to detail. A Resident Manager would help maintain the property’s service standards while supporting business performance and the overall leadership of the hotel.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers, particularly in hotels, resorts, restaurants, wellness, diving, and events. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and Southeast Asian traditions; English is widely used in business and tourism. Island living can be relaxed and community-focused, with beaches, outdoor activities, affordable local food, and generally lower living costs than many Western destinations, although Manila is more urban and expensive. Foreign professionals usually need an employer-sponsored work permit and appropriate visa, while requirements vary by nationality and contract. Employers often assist with documentation, accommodation, transport, or relocation benefits for senior roles. Candidates should research healthcare access, weather, transportation, housing, and typhoon exposure before relocating. Local employment rules and immigration requirements should be confirmed with the Philippine Bureau of Immigration and the hiring company.