Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess welcomes guests to Summer Palace, manages reservations and seating, coordinates table availability, and supports smooth restaurant service. Candidates should have previous experience in a hotel or quality restaurant, strong communication and customer-service skills, a polished and professional appearance, and good spoken English. Cantonese and/or Mandarin would be advantageous. The role requires confidence using reservation systems, attention to detail, good organization, and the ability to remain calm during busy periods. The successful candidate is expected to deliver warm, personalized hospitality, work closely with restaurant and kitchen teams, handle guest requests tactfully, and follow Shangri-La service standards. Shift work, weekends, and public holidays are normally required.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for attentive service, comfortable accommodation, and strong local character. In Hong Kong, the group operates prestigious properties including Island Shangri-La and Kowloon Shangri-La. Summer Palace, located at Island Shangri-La, is a highly regarded Cantonese restaurant recognized for refined cuisine, elegant surroundings, and professional service. Employees typically work in a multicultural environment with structured hospitality procedures, training opportunities, and standards focused on guest satisfaction. Benefits for eligible employees may include meals, uniforms, medical coverage, staff discounts, and development opportunities, although the exact package depends on the employment contract and position.

Working in Hong Kong

Hong Kong is a vibrant international city made up of Hong Kong Island, Kowloon, the New Territories, and surrounding islands. Hospitality, finance, retail, aviation, technology, and professional services provide many job opportunities. The culture blends Cantonese traditions with international influences; politeness, efficiency, punctuality, and respect for hierarchy are valued at work. City life is energetic, with excellent public transport, diverse dining, shopping, hiking, beaches, and a busy arts scene. Housing can be expensive, so candidates should compare salary, service charge, accommodation, and commuting costs before relocating. Most overseas employees require an employment visa sponsored by their employer, normally through the General Employment Policy, and should not begin work before approval. Employers usually provide contract and qualification documents for the application. Arrange housing, insurance, banking, and an Octopus travel card before arrival.