Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages guest room bookings, responds to reservation enquiries, updates booking records, and supports occupancy and revenue targets. Candidates are generally expected to have hospitality, reservations, front-office, or customer-service experience, with strong communication and administrative skills. Familiarity with hotel reservation systems, online travel agencies, and Microsoft Office is advantageous. Fluency in English is normally required, while additional languages are useful in Singapore’s international market. The successful candidate should be detail-oriented, commercially aware, responsive, and able to handle several requests accurately under pressure. A professional appearance, positive attitude, teamwork, and flexibility to work shifts, weekends, and public holidays are also expected.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized internationally for Asian-inspired service, elegant hotels, resorts, and urban properties. The group operates across Asia, the Middle East, Europe, North America, and other global destinations under the Shangri-La, Kerry, JEN, and Traders brands. Its service culture emphasizes genuine care, warm hospitality, attention to detail, and memorable guest experiences. Shangri-La Singapore is a prominent five-star hotel set near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, gardens, and leisure amenities. Employees typically work in a multicultural environment with structured hotel operations and opportunities to develop within the wider hospitality group. A Reservation Executive contributes by turning enquiries into confirmed stays, maintaining accurate booking information, supporting guest satisfaction, and helping the hotel achieve its occupancy and revenue objectives.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its food, festivals, languages, and neighborhoods. The lifestyle is safe, efficient, clean, and highly connected, although accommodation and daily expenses can be high. Public transport is excellent, and most areas are accessible by MRT and bus. Foreign employees generally need an employer-sponsored work pass; hospitality professionals may qualify for an Employment Pass or S Pass, depending on salary, qualifications, experience, and current government criteria. Employers usually guide successful candidates through the application process. Relocating workers should budget for a rental deposit, transport, insurance, and initial living costs. Singapore’s tropical climate is hot and humid year-round, with frequent rain. English is widely used at work, making the city relatively accessible for international candidates.