Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, promotional materials, customer communication, market research, appointments, events and reporting. Candidates should have a diploma or degree in hospitality, business, marketing or a related field, along with strong coordination, writing and computer skills. Previous hotel, tourism or customer-facing experience is advantageous. The role requires professionalism, attention to detail, initiative and the ability to manage deadlines while working with multiple departments. Candidates are expected to present a positive attitude, communicate confidently in English, maintain accurate records and support revenue-generating activities. Knowledge of local markets and additional languages may be beneficial.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for its Asian-inspired hospitality, personalised service and distinctive resort experiences. Its Malaysian properties include luxury city hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Shangri-La employs people across guest services, food and beverage, sales, marketing, finance, engineering and wellness. A Sales & Marketing Coordinator typically works closely with the hotel’s commercial, events, reservations and operations teams to promote rooms, meetings, weddings, dining and other experiences. Benefits and development opportunities vary by property, but hospitality employees may receive staff meals, uniforms, training, medical coverage and discounted stays, subject to company policy.

Working in Malaysia

Malaysia offers diverse island destinations, including Langkawi, Penang, Tioman, Redang, Perhentian, Pangkor and parts of Sabah. Tourism and hospitality create opportunities in hotels, resorts, restaurants, diving, events, sales, guest relations and wellness, with stronger seasonal demand during school holidays and international travel periods. Local culture blends Malay, Chinese, Indian and indigenous traditions, and workplaces generally value courtesy, teamwork and respect for religious customs. Island life is relaxed, outdoor-oriented and community-focused, although transport, healthcare and shopping can be more limited than in Kuala Lumpur. Foreign nationals normally need an employer-sponsored employment pass before starting work; the hiring company generally handles the application, while qualifications and immigration approval may be required. Applicants should confirm accommodation, transport, insurance, tax treatment and staff benefits. Langkawi and Penang offer comparatively developed infrastructure, while smaller islands provide a quieter lifestyle but fewer services.