Events Sales Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Events Sales Coordinator supports the hotel’s event and banquet sales team by responding to enquiries, preparing proposals, arranging site inspections, coordinating client requirements, updating sales records and ensuring smooth communication with operations. The role typically requires a diploma or degree in hospitality, tourism, business or a related field, along with relevant experience in hotel sales, events or administration. Strong organisation, communication and customer-service skills are essential. The successful candidate should be confident dealing with corporate and social clients, able to manage deadlines, attentive to detail and comfortable using Microsoft Office and hotel sales systems. Flexibility to work evenings, weekends or public holidays may be expected during events.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, personalised service and well-established luxury properties in city and resort locations. Its Malaysian portfolio includes hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and other major tourism markets. Shangri-La properties commonly offer accommodation, restaurants, conferences, weddings, banquets, wellness facilities and leisure experiences. Employees work in a service-focused environment where presentation, teamwork, guest care and commercial performance are highly valued. An Events Sales Coordinator would typically work closely with sales, banquet, food and beverage, front office and operations teams to convert enquiries into successful events and maintain strong client relationships.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, restaurants, events, tourism and business services. Penang combines heritage streets, beaches and a lively food culture, while Langkawi provides a quieter resort lifestyle with strong seasonal tourism employment. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals, language and daily life. Living costs are generally moderate, although resort islands can be more expensive than mainland cities. English is widely used in hospitality, while Malay is the national language. Foreign employees normally need an employer-sponsored Employment Pass, and approval must be obtained before starting work; requirements depend on nationality, salary and role. Employers usually guide the application and relocation process. Candidates should confirm accommodation, transport, medical coverage, working hours and airport access, particularly for island-based positions.