Host / Hostess - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages reservations and seating, answers enquiries, coordinates with servers, and helps create a smooth dining experience at Lobster Bar & Grill. Candidates should have a polished appearance, strong communication skills, and a friendly, service-focused attitude. Previous experience in a hotel, restaurant, or luxury hospitality environment is preferred. Fluency in English is generally expected, while Cantonese and Mandarin are valuable in Hong Kong. The role requires confidence, organisation, attention to detail, and the ability to remain calm during busy service periods. Candidates are expected to represent Shangri-La professionally, provide personalised guest service, work cooperatively with the restaurant team, and maintain high standards of courtesy and efficiency.

About the employer

Shangri-La is an international luxury hospitality group founded in Asia and recognised for warm, personalised service. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La properties typically combine high-end accommodation with restaurants, bars, meeting facilities, wellness services, and extensive guest amenities. The group places strong emphasis on genuine hospitality, cultural understanding, professional development, and creating memorable guest experiences. In Hong Kong, Shangri-La operates prestigious city hotels serving business travellers, leisure guests, local residents, and international visitors. Working for the company can provide exposure to luxury hotel standards, multicultural teams, and structured service procedures. Benefits and employment conditions vary by property and position, but may include staff meals, uniforms, medical coverage, training, leave entitlements, and opportunities for internal career progression.

Working in Hong Kong

Hong Kong is a compact, energetic destination made up of Hong Kong Island, Kowloon, the New Territories, and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, bars, tourism, events, and retail, although competition is strong and Cantonese is useful for many customer-facing roles. The culture blends Chinese traditions with international influences, and employees should expect a fast-paced, polite, service-oriented workplace. Lifestyle options range from excellent public transport, restaurants, shopping, hiking, beaches, and vibrant nightlife to quieter island communities. Foreign nationals normally need an employment visa sponsored by a Hong Kong employer before starting work; eligibility depends on qualifications, experience, salary, and the role. Employers may assist with documentation, but candidates should confirm visa, housing, insurance, and relocation terms directly. Accommodation can be expensive, so budgeting carefully and considering areas outside Central is advisable.