Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests to Shang Palace, manages reservations and seating, escorts guests to tables, and helps create a smooth dining experience. Candidates should have hospitality or restaurant experience, strong communication skills, a polished appearance, and good knowledge of Cantonese, Mandarin, and/or English. Familiarity with reservation systems and luxury Chinese dining is an advantage. The role requires courtesy, attention to detail, punctuality, and the ability to remain calm during busy service periods. The successful candidate is expected to represent Shangri-La professionally, understand guest preferences, coordinate effectively with service teams, and provide warm, personalized assistance throughout the visit.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is recognized for personalized service, elegant surroundings, and its Asian-inspired approach to hospitality. Shangri-La operates several properties in Hong Kong, including Shangri-La hotels with premium restaurants such as Shang Palace, a renowned Chinese dining brand. Employees typically work in service-focused, multicultural environments with opportunities for training and career development. Benefits may include meals, uniforms, medical coverage, staff accommodation or allowances in selected locations, and discounted stays, depending on the property and employment terms. Shangri-La places strong emphasis on guest satisfaction, professionalism, teamwork, and maintaining high luxury-service standards.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Its culture blends Cantonese traditions with global influences, and visitors can enjoy excellent food, festivals, temples, museums, shopping, hiking, and lively nightlife. Lifestyle is fast-paced and convenient, with efficient public transport, although housing can be expensive and compact. English is widely used in professional hospitality settings, while Cantonese and Mandarin are valuable advantages. Foreign employees generally need an employment visa sponsored by their Hong Kong employer before starting work; eligibility depends on qualifications, experience, salary, and the company’s offer. New arrivals should budget for rent deposits, transport, healthcare, and daily expenses. Hong Kong is well connected internationally, and nearby islands and countryside provide quieter escapes from the dense urban environment.