Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing hotel revenue transactions, reconciling daily income, checking financial controls, and ensuring accurate reporting across rooms, food and beverage, spa, and other outlets. Candidates should have a diploma or degree in accounting, finance, hospitality management, or a related field, along with relevant hotel finance or income-audit experience. Strong knowledge of accounting procedures, internal controls, Excel, and hotel systems is expected. The role requires accuracy, integrity, analytical ability, confidentiality, and the confidence to investigate discrepancies. The successful candidate should communicate well with operational departments, meet reporting deadlines, support audits, and help maintain Shangri-La’s financial standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant hotels, resorts, and distinctive guest experiences. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its hotels typically combine accommodation with restaurants, meetings and events, wellness facilities, and business services. Shangri-La places strong emphasis on genuine hospitality, employee development, cultural awareness, and high operating standards. In Indonesia, the company has been associated with major full-service properties serving business and leisure travelers. Employees generally work in a structured, multicultural environment where attention to detail, teamwork, guest service, and compliance with company procedures are important.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across Java, Bali, Sumatra, Sulawesi, and other islands. Hospitality, tourism, finance, retail, technology, manufacturing, and education provide employment, with the largest hotel markets often found in Jakarta, Bali, Surabaya, Bandung, and Batam. Local culture values respect, community, religious diversity, and polite communication; workplace customs may be more formal than in some Western countries. Lifestyle ranges from busy urban living to beach, mountain, and island communities, while traffic and humidity can be significant considerations. Foreign employees generally need employer sponsorship and an appropriate work permit and stay permit before working; requirements and regulations can change, so professional immigration advice is recommended. Relocation planning should cover accommodation, health insurance, banking, transport, and local language basics. Indonesia’s cost of living varies substantially, with Bali and central Jakarta often more expensive than other regions.