Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports accurate and timely processing of hotel receivables. Typical requirements include a degree or diploma in accounting, finance, or a related field; basic knowledge of accounting principles; good Excel and computer skills; and strong attention to detail. Experience in hotel finance, billing, collections, or accounts receivable is advantageous. The candidate is expected to prepare invoices, post payments, reconcile accounts, monitor outstanding balances, assist with collections, maintain accurate records, and coordinate professionally with guests, companies, and internal departments. Reliability, confidentiality, numerical accuracy, organization, and the ability to meet deadlines are essential. Familiarity with hotel accounting systems and good written and verbal communication skills would be helpful.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, and selected lifestyle and destination properties. The group is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event facilities. In the Philippines, Shangri-La operates prominent properties such as Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, offering career opportunities in hotel operations, finance, food and beverage, engineering, sales, and guest services. Employees generally work in a structured, customer-focused environment where professionalism, teamwork, integrity, grooming, and attention to detail are strongly valued.

Working in Philippines

The Philippines is an archipelago with major employment centers in Luzon, especially Metro Manila, and growing tourism opportunities in Cebu, Boracay, Palawan, and other Visayas and Mindanao destinations. Hospitality jobs are common in hotels, resorts, restaurants, travel companies, and casinos, while Manila also offers strong opportunities in finance, technology, shared services, and business support. Filipino culture emphasizes warmth, family, respect, community, and English communication. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable food and transport but higher housing costs in central Manila and resort areas. Foreign nationals normally need an employer-sponsored work visa or permit, while Filipino citizens can relocate domestically without immigration restrictions. New arrivals should confirm employment contracts, accommodation, transportation, medical coverage, and local registration requirements. Weather is tropical, with a dry season and a rainy or typhoon season, so location and commuting plans matter.