Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s human resources function, including recruitment, onboarding, employee relations, training coordination, attendance administration, policy implementation and staff engagement. Candidates should have a degree or diploma in Human Resources, Business Administration, Hospitality Management or a related field, together with relevant hotel or service-industry experience. Strong communication, organization and interpersonal skills are essential, as well as sound knowledge of Philippine labor practices and confidentiality requirements. The successful candidate is expected to be approachable, fair, service-oriented and capable of handling employee concerns professionally while supporting Shangri-La’s standards, values and workplace culture.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalized service, high-quality accommodation, destination resorts and its Asian-inspired approach to hospitality. Shangri-La properties typically offer extensive dining, wellness, recreation and event facilities, supported by structured training and career-development programs. In the Philippines, the group has operated prominent hotels and resorts in destinations including Manila, Cebu and Boracay. Employees work in a multicultural environment where guest care, teamwork, integrity and attention to detail are strongly valued. Human Resources teams play an important role in recruitment, employee welfare, learning and development, labor compliance and maintaining a positive service culture.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Luzon, Visayas and Mindanao. Hospitality opportunities are particularly strong in Manila, Cebu, Boracay, Palawan and other resort destinations, while tourism, retail, education, technology and business-process services also provide work. Filipino culture is warm, family-oriented and community-minded, with English widely used in business and daily life. Island living can offer beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare access and internet quality vary by location. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements should be confirmed with Philippine authorities. Relocating employees should arrange a written contract, accommodation, health insurance, tax registration and local banking. Housing and living costs vary considerably, with resort islands often charging more for essentials.