Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and coordination between departments. The role typically requires substantial experience in luxury hotels or resorts, strong leadership skills, sound commercial awareness, and familiarity with rooms, food and beverage, and guest services. A degree or diploma in hospitality management is usually preferred, together with excellent English communication, problem-solving ability, and flexibility to work weekends and holidays. Shangri-La expects a visible, hands-on leader who can motivate teams, manage operational challenges, build strong guest relationships, and represent the resort professionally.

About the employer

Shangri-La Group is a major Asian luxury hospitality company operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, and other international markets. Founded in Singapore, the group is known for warm Asian hospitality, high service standards, and well-established luxury brands, including Shangri-La Hotels and Resorts. Its Philippine properties include leading city hotels and island resorts, serving leisure travelers, families, corporate guests, and international visitors. Employees generally work in multicultural environments with strong attention to guest care, operational excellence, sustainability, and professional development. A Resident Manager with Shangri-La would be part of a structured leadership team responsible for maintaining brand standards while adapting operations to the local destination and its seasonal tourism patterns.

Working in Philippines

The Philippines offers opportunities in luxury resorts, hotels, restaurants, tourism, diving, wellness, and event management, particularly in Boracay, Palawan, Cebu, Bohol, and Metro Manila. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and Southeast Asian traditions. English is widely used in business and hospitality. Island living can provide beautiful beaches, outdoor activities, fresh seafood, and a relaxed lifestyle, although transport, healthcare access, internet reliability, and rainy-season disruptions vary by location. Foreign nationals normally need an employer-sponsored work visa or permit, commonly arranged after an offer is accepted; working on a tourist visa is not permitted. Employers may assist with immigration, accommodation, flights, and medical checks. Candidates should confirm housing, insurance, tax treatment, contract terms, and travel arrangements before relocating.