Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the smooth daily operation of Sinfully, ensuring warm, efficient and consistent guest service. Responsibilities typically include supervising service colleagues, allocating duties, maintaining presentation and hygiene standards, handling guest requests or complaints, coordinating with the kitchen, monitoring stock and billing procedures, and supporting training. Candidates should have relevant experience in hotel, restaurant or café operations, preferably in a supervisory or team-leader position. Strong communication, organization and problem-solving skills are expected, together with a guest-focused attitude, professional appearance and the flexibility to work shifts, weekends and public holidays. Knowledge of food safety and beverage or pastry service is an advantage.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia, operating hotels, resorts and residences across numerous countries. Its brands are known for attentive service, distinctive destinations and the Shangri-La spirit of genuine care. In the Philippines, Shangri-La operates well-established properties in locations such as Makati, Bonifacio Global City, Cebu and Boracay, offering accommodation, dining, events and wellness experiences. The group provides opportunities across food and beverage, rooms, culinary, engineering, finance and management. Employees are generally expected to maintain polished service standards, teamwork, cultural awareness and a strong commitment to guest satisfaction. Benefits and working conditions vary by property, position and employment contract.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Luzon, Cebu and popular resort islands such as Boracay, Palawan and Mactan. Hospitality work is widely available in hotels, restaurants, resorts, cruise services and tourism businesses, although wages vary by location and experience. Filipino culture is welcoming, family-oriented and community-minded; English is widely used in workplaces. Island living can offer beaches, outdoor activities and a relaxed lifestyle, but transport, healthcare and supplies may be more limited outside major cities. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. New arrivals should budget for housing deposits, transport, insurance and seasonal relocation costs.