Security Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Officer is responsible for protecting guests, colleagues, hotel property and assets at Shangri-La Hong Kong. Duties typically include monitoring entrances and public areas, conducting patrols, responding to incidents, managing access control, preparing reports, supporting emergency procedures and assisting guests when required. Candidates should have relevant hotel, security or customer-service experience, good communication skills in Cantonese and English, professional presentation and the ability to remain calm under pressure. A valid Hong Kong Security Personnel Permit is normally required. The role involves rotating shifts, including overnight, weekends and public holidays, so reliability, physical fitness, alertness and a service-oriented attitude are essential.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La hotels generally focus on personalised guest care, high service standards, quality dining, wellness and strong local connections. The company employs colleagues across hotel operations, food and beverage, engineering, finance, sales, guest services and security. Its Hong Kong properties are established luxury hotels serving business travellers, leisure guests, events and long-term residents. Employees can typically expect structured procedures, professional development opportunities, staff benefits and an international working environment, although specific terms vary by property and position.

Working in Hong Kong

Hong Kong is a compact, highly connected city with major opportunities in hospitality, finance, retail, technology, aviation, healthcare and professional services. Hotel jobs are concentrated on Hong Kong Island, Kowloon, Tsim Sha Tsui, Central, Causeway Bay and airport districts. Cantonese is valuable for customer-facing roles, while English is widely used in international businesses; Mandarin is also helpful. The culture combines Chinese traditions with global influences, and the lifestyle is energetic, food-focused and convenient, supported by excellent public transport. Housing can be expensive, so many workers choose shared accommodation or live in areas such as Kowloon or the New Territories. Foreign employees normally need an approved employment visa sponsored by an employer before starting work. Employers usually assess qualifications, experience and salary against immigration requirements. New arrivals should arrange accommodation, banking, medical cover and an identity card after arrival.