Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Front Office supports reception operations by welcoming guests, completing check-in and check-out, handling reservations and payments, responding to enquiries, and coordinating with housekeeping and other departments. Candidates should have good English and communication skills, a friendly and professional manner, basic computer knowledge, and strong attention to detail. Previous hotel or customer-service experience is beneficial, although suitable hospitality graduates may also be considered. The role requires shift work, including weekends and public holidays, as well as the ability to remain calm, helpful, and well presented in a busy international hotel environment.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian-inspired service. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties typically offer accommodation, restaurants, meeting facilities, leisure services, and business or event support. Shangri-La places strong emphasis on guest satisfaction, refined service standards, employee development, and cultural hospitality. In Indonesia, the group has operated prominent luxury hotels and resorts serving business travellers, leisure guests, families, and international events. Employees can gain experience in a structured global hotel environment, with opportunities to work alongside colleagues from diverse backgrounds and potentially progress within the wider Shangri-La network.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands. Bali is the most internationally oriented destination, with strong demand in hotels, restaurants, wellness, events, and tourism, while Jakarta and other Java cities provide more business-hotel opportunities. Indonesian workplaces value politeness, teamwork, respect for seniority, and relationship building. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally lower than in many Western countries, although popular areas such as Bali can be expensive. Foreign nationals normally need an employer-sponsored work visa and work permit, and must not work on a tourist visa. Employers commonly assist with immigration paperwork, accommodation guidance, and relocation arrangements. Candidates should confirm salary, service charge, meals, housing, insurance, contract terms, and visa sponsorship before accepting an offer.