Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s Chinese-market strategy in the Philippines, supporting business growth, guest acquisition, partnerships, and service delivery for Chinese-speaking customers. Requirements typically include substantial hospitality or tourism experience, strong knowledge of the Chinese travel market, excellent Mandarin and English communication skills, and proven leadership in sales, operations, or market development. The successful candidate should understand Chinese guest preferences, build relationships with travel agencies and corporate partners, monitor market performance, and coordinate effectively with hotel departments. Commercial awareness, negotiation ability, cultural sensitivity, flexibility, and a strong focus on guest satisfaction are essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with properties across Asia, the Middle East, Europe, North America, and other international destinations. The company operates hotels, resorts, and residences under the Shangri-La brand, alongside related brands such as Kerry Hotels, JEN, and Traders. Shangri-La is known for warm Asian hospitality, high service standards, distinctive resort experiences, and strong attention to guest wellbeing. In the Philippines, its properties include luxury resorts and city hotels serving leisure travelers, business guests, families, and international groups. Employees generally work in multicultural environments and are expected to deliver polished service while representing the company’s values of courtesy, care, humility, and commitment to quality.

Working in Philippines

The Philippines offers hospitality, tourism, sales, hotel operations, diving, wellness, and food-and-beverage opportunities, especially in Manila, Cebu, Boracay, Palawan, and other resort destinations. The culture is friendly, family-oriented, English-speaking, and strongly influenced by local traditions, Spanish history, and Asian hospitality. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport outside major business districts. Foreign nationals normally need an appropriate work authorization; a prospective employer usually supports an Alien Employment Permit and a 9(g) pre-arranged employee visa, while short-term visitors may enter under applicable visa-exemption rules but cannot work legally. Relocation planning should include accommodation, health insurance, tropical weather, commuting, banking, and local registration. Resort locations can be more isolated, so access to international schools, hospitals, and specialist services should be checked before accepting an offer.