Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering oversees the hotel’s engineering and maintenance operations, ensuring reliable performance of building systems, guest facilities, utilities, and equipment. Candidates typically need a diploma or degree in engineering, relevant experience in hotel or commercial-property maintenance, and strong knowledge of electrical, mechanical, plumbing, HVAC, and safety systems. The role requires leadership, preventive-maintenance planning, contractor coordination, budgeting, and compliance with local regulations. Shangri-La would expect a practical, service-oriented manager who can respond quickly to breakdowns, maintain high luxury-hotel standards, control costs, and work effectively with departments, suppliers, and multicultural teams. Good communication, organization, problem-solving ability, and willingness to work shifts or respond to emergencies are important.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for high-quality hotels, resorts, and residences. The group operates properties across Asia, the Middle East, Europe, North America, and other destinations under the Shangri-La, Kerry, JEN, and Traders brands. Its hotels generally focus on warm Asian hospitality, personalized guest service, premium facilities, and strong operational standards. In Indonesia, Shangri-La properties serve business and leisure travelers and employ teams across rooms, food and beverage, engineering, wellness, events, and guest services. The company typically offers structured hotel operations, multicultural working environments, training opportunities, and employee benefits that vary by property. An Engineering Service Manager would support the safe, efficient, and comfortable operation of the property while helping protect the guest experience and the company’s luxury brand standards.

Working in Indonesia

Indonesia offers opportunities across major islands and tourism centers. Java, especially Jakarta, provides the widest range of corporate, hotel, engineering, finance, and technology jobs. Bali has strong demand in resorts, restaurants, wellness, events, and tourism, while Lombok, Batam, Bintan, Sumatra, Sulawesi, and Kalimantan offer growing hospitality, industrial, and infrastructure opportunities. Indonesian culture values respect, community, hospitality, and religious awareness; workplaces may be multicultural and hierarchical. Lifestyle varies from busy cities to relaxed coastal areas, with generally affordable food and transport, although rents in Jakarta and Bali can be high. Foreign employees usually need employer sponsorship and the appropriate work and stay permits, commonly arranged through the company; working on a tourist visa is not permitted. Candidates should confirm the contract, benefits, accommodation, tax treatment, relocation support, and permit responsibility before moving. Learning basic Bahasa Indonesia is highly useful.