Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-level guests. Requirements typically include a diploma or degree in hospitality, several years of experience in front office, guest relations, or executive lounge operations, strong English communication, and supervisory experience. The successful candidate is expected to lead and coach the team, manage service standards, coordinate check-in and check-out assistance, handle guest requests and complaints professionally, monitor supplies and costs, and work closely with housekeeping, food and beverage, and other hotel departments. A polished appearance, commercial awareness, attention to detail, flexibility, and a genuine commitment to Shangri-La’s hospitality standards are important.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant hotels, resorts, and city properties worldwide. The group operates across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Traders, Kerry Hotels, and JEN. Its service philosophy emphasizes warm hospitality, personalized guest experiences, cultural sensitivity, and strong attention to detail. Shangri-La properties commonly provide accommodation, dining, wellness, business, and event facilities, serving both leisure and corporate travelers. Employees are generally expected to demonstrate professionalism, teamwork, integrity, and a genuine desire to exceed guest expectations. In Indonesia, the company has been associated with high-end urban and resort hospitality, offering career opportunities across rooms, food and beverage, culinary, sales, engineering, and management functions.

Working in Indonesia

Indonesia offers hospitality opportunities in Jakarta, Bali, Lombok, Batam, and other resort destinations, with roles in hotels, villas, restaurants, wellness, events, and tourism. Bali is the most international island and offers a relaxed lifestyle, strong expatriate communities, beaches, temples, and a busy tourism sector. Lombok is quieter and more nature-focused, while Java provides larger cities, transport links, and broader professional services. Indonesian culture values respect, community, modesty, and religious diversity; workplace communication is usually polite and relationship-oriented. Living costs vary considerably, with Bali’s popular areas often more expensive than local neighborhoods. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Employers may assist with documentation, accommodation, flights, insurance, and relocation, but applicants should confirm all terms before accepting an offer.