Food & Beverage Supervisor (Outlets)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food & Beverage Supervisor oversees daily operations in assigned outlets, ensuring efficient service, guest satisfaction, hygiene, and compliance with Shangri-La standards. Candidates should have relevant hospitality experience, preferably in a hotel or upscale restaurant, along with strong communication, customer-service, and team-leadership skills. The role typically requires the ability to supervise staff, coordinate table service, handle guest concerns, support training, monitor stock and billing procedures, and maintain a professional appearance. Flexibility to work shifts, weekends, public holidays, and busy service periods is expected. Knowledge of food safety, beverage service, and restaurant operating procedures is advantageous. A positive attitude, attention to detail, cultural awareness, and the ability to remain calm under pressure are important for success.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for personalised service, high-quality accommodation, dining, wellness facilities, and distinctive guest experiences. Shangri-La Hotel Singapore is a prominent luxury property set near Orchard Road, offering guest rooms, suites, restaurants, bars, event facilities, gardens, and recreational amenities. The company places emphasis on service excellence, international hospitality standards, teamwork, employee development, and creating memorable experiences for guests. Food and beverage employees may work across restaurants, lounges, banquets, and other outlets while collaborating with culinary, housekeeping, front-office, and events teams. Benefits and conditions vary by position and may include meals, uniform, training, staff rates, and other hotel-specific benefits.

Working in Singapore

Singapore is a compact, well-connected island city-state with strong opportunities in hotels, restaurants, tourism, events, retail, finance, technology, healthcare, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, reflected in festivals, languages, cuisine, and daily life. The lifestyle is safe, efficient, and urban, with excellent public transport, shopping, hawker centres, parks, beaches, and entertainment. Living costs are relatively high, especially rent, so many hospitality workers share accommodation or use employer-supported housing where available. Foreign employees generally need a valid work pass arranged by an approved employer; eligibility depends on salary, qualifications, experience, and current government rules. New arrivals should budget for a deposit, transport, meals, insurance, and initial expenses. Singapore’s tropical climate is hot and humid year-round, with frequent rain. Orchard Road, Marina Bay, Sentosa, and neighbourhood food districts offer easy leisure options outside work.