Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and lobby activities. Requirements typically include a diploma or degree in hospitality, several years of front-office experience, and previous supervisory experience in an upscale or luxury hotel. Strong communication, leadership, problem-solving and organisational skills are essential, along with proficiency in hotel property-management systems. The successful candidate is expected to maintain Shangri-La service standards, handle guest concerns professionally, coach team members, coordinate with other departments, monitor operational procedures and support smooth check-in and check-out operations. Flexibility to work shifts, weekends and public holidays is required.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Singapore and recognised internationally for Asian-inspired service and warm guest experiences. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Singapore is a large luxury hotel set among extensive gardens near Orchard Road, offering rooms, suites, restaurants, meeting facilities, recreational amenities and wellness services. The company places strong emphasis on personalised service, operational excellence, colleague development and its values of hospitality, humility and respect. Employees generally work in a multicultural environment and support discerning leisure, business and events guests.

Working in Singapore

Singapore is a compact, highly connected island city-state with opportunities across hospitality, tourism, finance, technology, healthcare and logistics. Hotel professionals can find roles in luxury properties, resorts, restaurants, events and guest services, although competition is strong and employers usually prioritise relevant qualifications and experience. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle is safe and convenient, with excellent public transport, diverse food, shopping, parks and lively neighbourhoods, though accommodation and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or relevant service-sector permit; approval depends on salary, qualifications, experience and government criteria. New arrivals should secure a written offer, confirm pass eligibility, budget for rental costs and understand tax, healthcare and employment requirements before relocating.