Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess at Summer Palace, Shangri-La Hong Kong, welcomes guests, manages reservations and seating, answers enquiries, coordinates with restaurant staff, and helps create a polished dining experience. Candidates are generally expected to have hospitality or restaurant experience, excellent grooming, a warm and professional manner, and strong communication skills. Fluency in English and Cantonese is highly useful, while Mandarin may be an advantage. The role requires good organisation, attention to detail, confidence handling busy service periods, and flexibility to work shifts, weekends and public holidays. Knowledge of fine dining standards and reservation systems would strengthen an application.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, comfortable surroundings and strong food-and-beverage operations. Island Shangri-La Hong Kong is a landmark luxury hotel in Admiralty, connected to Pacific Place and close to the city’s business, shopping and cultural districts. Summer Palace is the hotel’s refined Cantonese restaurant, recognised for traditional cuisine, elegant surroundings and attentive service. Employees typically work in a multicultural environment with training, career-development opportunities and established hospitality standards. Benefits and service-charge arrangements vary according to employment level and contract.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, events, retail, finance, technology and professional services, although competition can be strong. The culture combines Cantonese traditions, international influences, festivals, temples and a fast-paced urban lifestyle. Residents enjoy excellent public transport, efficient healthcare, major shopping areas, hiking trails, beaches and a vibrant dining scene. Accommodation is expensive, so newcomers often share apartments or live in districts such as Kowloon, the New Territories or outlying islands. Foreign workers normally need an approved employment visa before starting work; the employer generally sponsors the application and the role must meet immigration requirements. Applicants should confirm salary, service charge, accommodation, working hours, insurance and relocation support before accepting an offer. Hong Kong’s humid summers, compact living spaces and high costs require practical financial planning.