Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages hotel room bookings, amendments, cancellations, and guest enquiries through telephone, email, and reservation systems. Candidates should have hospitality or reservations experience, strong communication skills, good computer literacy, and attention to detail. Familiarity with Opera or another hotel property-management system is advantageous. The role requires confidence in explaining room types, rates, packages, and policies while identifying opportunities to upsell. The successful candidate is expected to deliver warm, accurate, and timely service, maintain booking records, coordinate with Front Office and Sales teams, and meet service and revenue targets. Flexibility to work shifts, weekends, and public holidays is normally required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a large, established hotel known for its landscaped grounds, extensive accommodation, restaurants, meeting facilities, and family-friendly amenities. The company places strong emphasis on genuine hospitality, guest satisfaction, service consistency, and employee development. Teams typically work in a multicultural environment and support leisure travellers, business guests, events, and long-stay visitors. A Reservation Executive contributes directly to the guest journey by ensuring bookings are handled accurately and professionally from the first enquiry through arrival.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, and retail. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, Changi, and major business districts. The culture is multicultural, orderly, and fast-paced, with English widely used alongside Mandarin, Malay, and Tamil. Residents enjoy reliable public transport, excellent food centres, shopping, parks, beaches, and a safe urban lifestyle. Rent can be high, especially near central areas, so many newcomers share accommodation or live near MRT lines in suburban districts. Foreign employees generally need an employer-sponsored work pass; the Employment Pass is aimed at eligible professionals, while the S Pass or Work Permit may apply to other roles, subject to government requirements and quotas. Secure a written offer and approved pass before relocating.