Host / Hostess - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages reservations and seating, answers enquiries, and helps create a smooth dining experience at Lobster Bar & Grill. Candidates should have hospitality or restaurant experience, strong communication skills, a polished appearance, and good knowledge of English; Cantonese or Mandarin is advantageous in Hong Kong. The role requires confidence, courtesy, organization, and the ability to remain calm during busy service periods. The successful candidate is expected to work closely with the restaurant and kitchen teams, handle guest requests professionally, maintain accurate seating information, and represent Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is normally required.

About the employer

Shangri-La is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalized service, refined accommodation, destination dining, and strong attention to guest comfort. Shangri-La Hotels and Resorts employs people across front office, food and beverage, culinary, housekeeping, wellness, engineering, and corporate functions. Its properties generally emphasize professional presentation, cultural awareness, teamwork, and warm, intuitive hospitality. The group also promotes training and career development, making it a recognized employer for people seeking long-term opportunities in international hotels. The Lobster Bar & Grill role is associated with Shangri-La’s Hong Kong operations and offers experience in an upscale restaurant environment serving both local and international guests.

Working in Hong Kong

Hong Kong is a compact coastal city and former British colony, rather than a single island, combining Hong Kong Island, Kowloon, the New Territories, and many outlying islands. It offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Cantonese is the local language, while English is widely used in business and hospitality; Mandarin is also valuable. Life is fast-paced, highly connected, and convenient, with excellent public transport, varied international food, hiking trails, beaches, and vibrant nightlife. Housing is expensive, so many newcomers share apartments or live farther from the city center. Foreign employees generally need an employment visa sponsored by their employer, with eligibility depending on qualifications, salary, and the role. Applicants should confirm visa support, accommodation, medical coverage, taxes, and service-charge arrangements before relocating. A valid passport and recognized qualifications or experience are normally required.