Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is responsible for creating engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include hospitality, childcare, recreation or guest-experience experience, strong communication skills, and the ability to lead activities for different age groups. Candidates should be energetic, patient, creative and confident when interacting with children and parents. First-aid or childcare training is advantageous. The role expects excellent service standards, careful supervision, teamwork across hotel departments, activity planning, and flexibility to work shifts, weekends and public holidays. Cantonese and English are useful, while additional languages and experience in a luxury hotel or family-focused venue are valued.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for personalised service, high-quality accommodation, dining, wellness and family-oriented experiences. In Hong Kong, Shangri-La operates prominent properties including Island Shangri-La and Kowloon Shangri-La, serving business travellers, leisure guests, families and major events. The company places strong emphasis on genuine hospitality, guest satisfaction, employee development and cultural awareness. A Family Experience Supervisor would typically work within the hotel’s guest-experience or recreation operations, coordinating activities and ensuring that children and families receive attentive, safe and engaging service consistent with Shangri-La’s luxury standards.

Working in Hong Kong

Hong Kong is a compact international city with strong opportunities in hospitality, tourism, finance, retail, technology, education and professional services. Hong Kong Island offers a fast-paced urban lifestyle, excellent public transport, major shopping and dining districts, beaches, hiking trails and easy access to neighbouring islands and mainland China. The culture blends Cantonese traditions with international influences; English is widely used in business, while Cantonese is valuable for customer-facing roles. Work-life balance can be demanding, and housing is expensive, especially near Central, Admiralty and popular expatriate areas. Overseas employees generally need an employment visa sponsored by a local employer, with qualifications and relevant experience assessed by immigration authorities. Dependants may usually apply for dependant visas. New arrivals should arrange accommodation, healthcare coverage, banking and an identity card after approval.