Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing and validating daily hotel revenue, including rooms, food and beverage, spa, and other operational income. Requirements typically include a degree or diploma in accounting, finance, or hospitality management, previous experience in hotel finance or income audit, strong Excel and accounting-system skills, and sound knowledge of internal controls. The successful candidate is expected to reconcile revenue reports, investigate discrepancies, monitor cash and payment transactions, prepare accurate summaries, and support month-end closing. Attention to detail, confidentiality, analytical ability, communication skills, and the capacity to meet deadlines in a fast-paced hotel environment are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized Asian-inspired hospitality, high service standards, premium accommodation, restaurants, wellness facilities, and conference services. In Indonesia, Shangri-La has operated prominent properties serving business and leisure travelers, including major destinations such as Jakarta and Bali. The group employs people across hotel operations, finance, culinary services, engineering, guest relations, sales, and management. Employees generally work within structured international standards while adapting service delivery to local culture and market needs. Benefits and conditions vary by property, but hospitality roles may include service charge, meals, uniforms, insurance, training, and career development opportunities.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other resort islands. Bali is the most internationally oriented destination, with strong demand in hotels, restaurants, wellness, events, and tourism, while Jakarta and other large cities offer broader corporate and luxury-hotel careers. Indonesian culture values respect, community, modesty, and relationship building; English is useful in tourism, although Indonesian language skills help greatly with daily life and promotion. Lifestyle ranges from busy urban living to relaxed beach communities, with costs varying considerably by island and neighborhood. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit; working on a tourist visa is not permitted. Relocating candidates should confirm sponsorship, accommodation, insurance, taxation, transport, and contract terms before accepting an offer. Climate is generally tropical, with wet and dry seasons.