Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports day-to-day human resources operations, including recruitment, onboarding, employee relations, performance management, training coordination, HR records, and compliance with Philippine labor regulations. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, together with relevant hotel or hospitality experience. Strong communication, organization, confidentiality, problem-solving, and interpersonal skills are essential. The successful candidate should be service-oriented, approachable, commercially aware, and able to work effectively with employees and department leaders in a fast-paced resort environment. Familiarity with HR systems and local employment practices is an advantage.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its Philippine properties are known for upscale accommodation, restaurants, wellness facilities, business services, and resort experiences. The company places strong emphasis on personalized guest service, professional standards, employee development, and its hospitality philosophy of Asian-inspired care. Depending on the property, employees may work in a city hotel or a destination resort serving international and local guests. Shangri-La typically offers structured career opportunities, training, and exposure to multicultural hospitality operations. Human resources leaders play an important role in supporting recruitment, colleague engagement, labor compliance, learning initiatives, and the consistent delivery of the company’s service culture.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations, with demand for hotel, resort, restaurant, wellness, and tourism professionals. Workplace culture is generally warm, relationship-oriented, and respectful of hierarchy, while English is widely used in business and hotels. Island living can provide beaches, outdoor activities, relaxed communities, and a lower cost of living than many international destinations, although remote locations may have fewer shopping, healthcare, and transport options. Employees should expect tropical weather, seasonal rains, and occasional typhoons. Foreign hires normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens need standard employment documentation. Before relocating, confirm accommodation, transportation, medical coverage, tax arrangements, and whether staff housing or meals are included. Larger resorts often provide onboarding support, but regulations and benefits vary by employer and location.