Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service quality, financial performance, and team coordination. Candidates typically need a degree in hospitality management or a related field, substantial experience in luxury hotels, and a strong record in rooms division or hotel operations. Excellent leadership, communication, problem-solving, and commercial skills are expected, together with the ability to manage multicultural teams and maintain Shangri-La service standards. The role may require flexible working hours, including weekends and holidays, and a hands-on presence across departments. Experience in the Philippines or an international resort environment is advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and Australia. Its brands are known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event facilities. In the Philippines, Shangri-La operates established city hotels and resort properties serving business, leisure, and international travelers. The company places strong emphasis on guest experience, employee development, responsible business practices, and operational excellence. A Resident Manager can expect to work in a structured international environment, collaborating with department heads while helping maintain the property’s financial, service, and brand objectives.

Working in Philippines

The Philippines offers opportunities in luxury hotels, resorts, restaurants, tourism, aviation, and related service industries, particularly in Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in business and hospitality. Lifestyle varies from busy urban living to relaxed coastal communities, with affordable local food, warm weather, beaches, and diverse outdoor activities. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, while requirements vary by nationality and contract; professional advice is recommended before relocating. Employers may assist with permits, accommodation, transport, medical coverage, and flights. New arrivals should budget for deposits, transport, private healthcare options, and occasional typhoon disruption. Resort assignments may offer a slower pace but fewer urban conveniences.