Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Sinfully) is expected to supervise daily restaurant operations, coordinate service with the kitchen, maintain Shangri-La’s standards, and ensure guests receive warm, efficient, and personalized service. Typical requirements include hospitality or food-and-beverage experience, strong communication and leadership skills, knowledge of restaurant procedures, and the ability to handle guest concerns professionally. Candidates should be organized, service-oriented, well presented, and comfortable working flexible shifts, weekends, and holidays. Experience in a luxury hotel, bar, or high-volume restaurant is an advantage. The role also involves coaching team members, monitoring quality and hygiene, supporting upselling, managing opening and closing duties, and helping achieve guest-satisfaction and revenue targets.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. The company is known for its Asian-inspired approach to hospitality, emphasizing genuine care, personalized service, and memorable guest experiences. Its Philippine properties include luxury city hotels and island resorts, with operations spanning accommodation, restaurants, events, wellness, and recreation. Shangri-La typically offers structured service standards, training, career development, and opportunities to move between departments or international properties. Employees are expected to demonstrate professionalism, cultural awareness, teamwork, and a strong commitment to guest satisfaction. The exact workplace, benefits, and career progression for this position depend on the Philippine property hiring for the Sinfully food-and-beverage outlet.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Common vacancies include food and beverage, front office, housekeeping, culinary, spa, engineering, and guest-relations roles, particularly during peak travel seasons. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces, while local languages vary by island. Lifestyle ranges from busy urban living in Manila to relaxed beach communities, with generally affordable food and transport outside major tourist areas. Employees should expect tropical weather, occasional typhoons, and varying infrastructure between islands. Foreign nationals normally need an employer-sponsored work authorization and appropriate visa; they should not work on a tourist entry. Employers may assist with permits, accommodation, flights, or relocation, but this must be confirmed in the offer. Candidates should budget for deposits, transport, healthcare, and island travel, and verify local employment and immigration rules before relocating.