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The role supports Shangri-La Singapore’s hotel technology operations, including systems, networks, hardware, software, cybersecurity, user support and IT projects. Candidates typically need a diploma or degree in Information Technology, Computer Science or a related discipline, with several years of hospitality or enterprise IT experience. Knowledge of hotel systems, Microsoft technologies, networking and service management is valuable. The successful candidate should be hands-on, organized and customer-focused, able to troubleshoot issues quickly, manage vendors, document procedures and support business users across departments. Strong communication, teamwork, problem-solving skills and the ability to work shifts or respond to operational incidents are expected.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its portfolio includes the Shangri-La, Shangri-La Resorts, JEN by Shangri-La and other brands. The company is known for Asian-inspired hospitality, personalized service and a strong focus on guest experience. Shangri-La Singapore is a large luxury hotel set within extensive tropical gardens near Orchard Road. It serves international leisure travelers, business guests, groups and events, and employs teams across rooms, food and beverage, wellness, engineering and technology. Employees generally work in a multicultural environment with opportunities for training, internal mobility and career development within the wider group.
Singapore is a highly developed island city-state with strong opportunities in hospitality, technology, finance, healthcare, logistics and professional services. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and safe, with excellent public transport, modern healthcare, varied dining and extensive shopping, although rent and daily expenses can be high. Popular areas include Orchard Road, Marina Bay, Sentosa, Chinatown and the East Coast. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to current salary, qualification and workforce requirements. The employer usually submits the application. New arrivals should budget for accommodation deposits, arrange health coverage, obtain a local bank account and understand tax obligations. Singapore’s warm, humid climate suits outdoor activities, but rainfall is frequent.
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